Privacy Policy

At LabMATE, accessible from www.lab-mate.in, one of our main priorities is the privacy of our visitors. This Privacy Policy document explains the types of information that is collected and recorded by LabMATE and how we use it.

If you have any questions or require more information about our Privacy Policy, please contact us at info@lab-mate.in.

1. Consent

By using our website, you hereby consent to our Privacy Policy and agree to its terms.

2. Information We Collect

The personal information that we may ask you to provide and the reasons for requesting it will be made clear when you are asked to provide it.

If you contact us directly, we may receive additional information such as your:

• Name
• Email address
• Phone number
• Company or organisation name
• Address
• The contents of your message and/or attachments you send us

When you register for an account or place an order, we may collect:

• Contact details (name, email, address, phone)
• Billing and shipping information
• Payment details (only processed through secure payment gateways)

3. How We Use Your Information

We use the collected information to:

• Provide, operate, and maintain our website and online services
• Improve, personalise, and expand our website and offerings
• Understand and analyse user behaviour for better user experience
• Develop new products, services, and features
• Communicate with you for customer service, updates, or promotions
• Process and manage your orders, inquiries, and quotations
• Send you important updates or marketing communications (if you opt in)
• Detect, prevent, and address fraud or technical issues

4. Log Files

LabMATE follows a standard procedure of using log files. These log visitors when they visit our website — a standard practice among hosting companies.

Information collected by log files may include:

• IP address
• Browser type
• Internet Service Provider (ISP)
• Date and time stamp
• Referring/exit pages
• Number of clicks

These details are not linked to personally identifiable information. They are used to analyse trends, administer the site, and gather demographic insights.

5. Cookies and Web Beacons

Like most websites, LabMATE uses cookies to store information such as visitors’ preferences and pages visited. This information helps optimise user experience by customising content based on browser type and user behaviour.

You can choose to disable cookies through your browser settings. However, disabling cookies may limit the functionality of some features on our website.

6. Third-Party Privacy Policies

LabMATE’s Privacy Policy does not apply to other websites or advertisers. We advise you to review the privacy policies of any third-party services or links you may access through our website.

Some content or services (like payment gateways, courier tracking, or analytics) may be provided by third parties, who may collect information according to their own privacy policies.

7. Data Protection Rights (GDPR/Indian IT Act Compliance)

We ensure compliance with applicable data protection laws. As a user, you have the following rights:

• Right to access – You can request copies of your personal data.
• Right to rectification – You can request correction of inaccurate or incomplete data.
• Right to erasure – You can request deletion of your data under certain conditions.
• Right to restrict processing – You can request limited use of your data.
• Right to object – You can object to certain processing activities.
• Right to data portability – You can request transfer of your data to another organisation.

If you wish to exercise any of these rights, please contact us at info@lab-mate.in. We will respond within one month.

8. Children’s Information

LabMATE does not knowingly collect any personal information from children under the age of 13.

If you believe your child has provided such information, please contact us immediately and we will remove it from our records promptly.

9. Data Security

We use appropriate technical and organisational measures to protect your personal data from unauthorised access, alteration, disclosure, or destruction.

However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Modified” date.

By continuing to use our site after changes are posted, you agree to the revised policy.

11. Contact Us

If you have questions about this Privacy Policy or your personal data, please contact us:

LabMATE

Email: info@lab-mate.in

Phone: +91 70041 22926

Website: www.lab-mate.in

Address: #59, Laxmipara, Doranda, Ranchi, Jharkhand – 834002

© LabMATE – All Rights Reserved